Refund Policy

Last updated August 22, 2026

This policy is part of our Terms of Service and applies to all Donumly LLC subscribers.

1. Subscription Fee Refunds

Donumly charges a flat annual subscription fee of $39 USD per year, billed at signup and again each year on your renewal date (unless you cancel before then).

General Rule

Subscription fees are generally non-refundable once paid. When you cancel, you keep access to the Services through the end of your current annual billing period, but you won't receive a prorated refund for the unused portion.

Good-Faith Exceptions

That said, we'll consider refund requests in good faith in situations like these:

• Accidental renewal. If your subscription auto-renewed and you contact us within 14 days of the renewal charge, having not used the Services since renewal (no new recipients added, no gifts sent), we'll typically refund the renewal fee.
• Billing error. If you were charged the wrong amount or charged twice, we'll refund the difference or the duplicate charge in full.
• Extended service failure. If a serious technical issue prevented you from using the Services for a substantial portion of your subscription period, we'll consider a partial or full refund based on the circumstances.

2. Gift Issues (Damaged, Wrong, or Late)

Individual gifts are charged to your payment method separately from your subscription fee. If something goes wrong with a specific gift, here's how we handle it:

Damaged Gifts

If a gift arrives damaged, please contact us at hello@donumly.com within 14 days of the delivery date. Photos of the damage are helpful. At our discretion, we will:

• Refund the full cost of the gift, or
• Arrange a replacement gift at no additional charge, or
• Provide account credit toward a future gift.

Wrong Gift Sent

If we sent a gift that clearly doesn't match what you selected (wrong item, wrong recipient, wrong occasion), contact us within 14 days and we'll refund the gift cost or arrange a replacement at no charge.

Late Delivery

We do our best to have gifts arrive on or before the occasion date, but shipping delays sometimes happen due to carriers, weather, holidays, or vendor issues outside our control. If a gift arrives significantly late through no fault of yours, contact us and we'll review the situation. Depending on the circumstances, we may offer a partial refund, account credit, or a discount on a future gift as a goodwill gesture.

3. Lost or Undelivered Gifts

If a gift never arrives at its destination, contact us at hello@donumly.com as soon as possible. We'll investigate with the shipping carrier and, if the gift is confirmed lost:

• We'll refund the full cost of the gift, or
• Arrange a replacement to be sent at no additional charge.

For tracked shipments (UPS, USPS, FedEx, DHL), please give the carrier a few extra business days beyond the expected delivery date before reporting the gift as lost — packages are sometimes marked "delivered" a day or two before they actually arrive.

4. No Physical Returns

Because gifts are shipped directly to your chosen recipients — not to you — Donumly does not accept physical returns of gifts. If a recipient doesn't want a gift, they are welcome to keep it, re-gift it, or donate it. We do not process returns, refunds for change of mind, or refunds requested by the recipient themselves.

If a gift has a genuine problem (damaged, defective, wrong item), please handle it through the process in Section 2 above rather than attempting to return it.

5. Wrong Information Provided by You

If a gift is delivered to a wrong address, missed an occasion, or arrived for the wrong recipient because of inaccurate information you provided — such as a wrong address, misspelled name, incorrect occasion date, or outdated details — we are not able to refund the cost of the gift or send a free replacement.

We'll still do our best to help resolve the situation. If we can recover the gift or work with the carrier to redirect it, we'll try. If a replacement gift needs to be sent, it will be charged to your account.

To avoid these situations, please double-check recipient information when you add or update it in your Donumly account.

6. Canceling Your Subscription

You can cancel your subscription anytime by logging into your Donumly account and using the cancellation option in your dashboard. Here's how cancellation works:

• Cancellation takes effect at the end of your current annual billing period. You keep access to the Services and can continue receiving gifts you've scheduled through that date.
• Your subscription won't renew. You won't be charged again after cancellation.
• No prorated refund for the current period. Because you keep access through the end of the period, we don't refund the remaining months of an annual subscription.
• Scheduled gifts. Any gifts you've already scheduled and paid for will still be sent as planned. Gifts scheduled after your access period ends will not be sent.

If you'd like to reactivate your subscription after canceling, just log in and resubscribe.

7. Duplicate or Erroneous Charges

If you notice a duplicate charge, an unexpected charge, or an amount that doesn't match what you expected, contact us at hello@donumly.com right away. We take billing accuracy seriously and will investigate promptly. Confirmed errors will be refunded in full.

8. How to Request a Refund

To request a refund or report a gift issue, email us at hello@donumly.com with the following information:

• Your name and the email address on your Donumly account;
• A description of the issue (subscription refund, damaged gift, missing gift, etc.);
• The date of the charge or gift delivery, if applicable;
• The recipient's name (if it's a gift issue);
• Photos of any damage, if applicable;
• Any tracking numbers or other relevant details.

The more context you can share, the faster we can help.

9. Processing Time

We aim to respond to refund requests within 2 business days. Once a refund is approved:

• Refunds are processed back to the original payment method through Stripe.
• Depending on your bank or card issuer, refunds typically appear on your statement within 5–10 business days after we process them.
• Account credits (if offered as an alternative to a refund) are applied immediately and can be used toward future gifts.

10. Chargebacks & Payment Disputes

If you have a concern about a charge, please contact us first at hello@donumly.com. We're a small business, and initiating a chargeback with your credit card company before contacting us costs us significant time and fees — and we can almost always resolve issues directly and quickly.

If a chargeback is filed without prior contact, we may:

• Suspend or terminate your account;
• Cancel any scheduled gifts;
• Provide the credit card company with documentation of your subscription, use of the Services, and any gifts sent on your behalf.

We'd much rather work with you directly — we're friendly, we respond quickly, and we want you to be happy with Donumly.

11. Contact Us

Questions about this Refund Policy, or need to request a refund? Reach out anytime.